Improving primary care access is all about getting supply and demand in equilibrium. That’s one reason hospitals employ floating and temporary nursing staff, because it helps them manage supply and demand shifts. For example, sending a nurse from their home unit to one that requires more staff than originally scheduled, helps manage the increased patient load and care demand.

Care delivery is a complex process and one that compounds in complexity when variables are introduced. In fact, facilitating safe and effective care depends upon two key factors: the knowledge and skills of the clinical staff and care delivery design. That’s why healthcare organizations employ process standardization. Because as the uniformity of essential clinical care functions increases, the potential for errors decreases. That’s why care delivery design enhancements from information technology workflows to standardizing medication labels can improve patient care.